Find quick answers about shipping, returns and your RIOLA order below. Can't find what you're looking for? Email us at help@riolalabel.com or use our contact form.
Shipping & Delivery
Is shipping free?
Yes. We offer free standard shipping on all orders, with no minimum purchase required.
Where do you ship from and to?
Every order ships with tracking directly from our partner warehouse in China. We ship to addresses within the United States, including U.S. Territories and APO/FPO/DPO military addresses.
Will I have to pay customs duties?
No. All customs duties and import taxes are included in our prices — you will never be asked to pay extra charges on delivery.
How long does delivery take?
Orders are processed within 1–2 business days (excluding weekends and holidays). Standard delivery then takes 7–12 business days. Delays can occasionally occur due to carriers, customs clearance, severe weather or peak holiday seasons.
I need my dress for a specific date. When should I order?
For a baby shower, photoshoot or wedding, we recommend ordering at least three weeks before your event so there is time for delivery and any size change.
What if I entered the wrong shipping address?
Please contact us as soon as possible. We are not responsible for packages delivered to an incorrect address provided at checkout, and re-shipping charges may apply if a package is returned to us because of an invalid address.
Order Tracking
How can I track my order?
As soon as your order ships, you will receive an email with your tracking number. Tracking usually updates within 24–48 hours. You can also check your order status on our Track Order page.
My tracking hasn't updated. What should I do?
If you see no tracking update within 5 business days, please email us at help@riolalabel.com with your order number.
Returns & Refunds
What is your return policy?
You can request a return within 14 days of receiving your order. This applies to all items. Items must be unworn or unused, with tags attached, in their original packaging, and with proof of purchase.
Do I pay for return shipping?
No. Returns are free — we send you a prepaid return shipping label.
How do I start a return?
Email us at help@riolalabel.com with your order number. If your return is accepted, we will send you a free prepaid return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Can I exchange my dress for another size or style?
The fastest way is to return the item you have and, once the return is accepted, place a separate order for the new size or style.
When will I receive my refund?
We will let you know once your return has been received and inspected. If approved, your refund is issued to your original payment method within 10 business days. Your bank or card issuer may need extra time to post it. If more than 15 business days have passed since approval, please contact us.
Are any items non-returnable?
Gift cards cannot be returned.
What if my order arrives damaged, defective or incorrect?
Please inspect your order when it arrives and contact us right away at help@riolalabel.com. We will evaluate the issue and send you a replacement or a full refund at no extra cost to you.
What if my package is lost?
If you believe your package has been lost in transit, contact us with your order number. Once we confirm the issue with the carrier, we will send a replacement or issue a full refund.
Sizing & Products
What sizes are available?
Available sizes are listed on each product page. If you are unsure which size to choose, email us your measurements and we will be happy to help.
Do the colors look exactly like the photos?
We do our best to show every dress accurately, but colors may look slightly different depending on your screen and device settings.
Orders & Payment
Can I change or cancel my order?
Please email us as soon as possible. Orders are processed quickly, so we may not be able to change or cancel an order once it has been accepted.
Which payment methods do you accept?
You can pay with the payment methods shown at checkout. All payments are processed through a secure checkout.
Are taxes included in the price?
Customs duties and import taxes are included. Any applicable U.S. sales tax is shown at checkout before you pay.
About Us
RIOLA is operated by Bosefffs LLC (United States). Learn more about us.
Still have questions?
Email us at help@riolalabel.com or send us a message through our contact form.